All new hires should receive orientation and ongoing education to include reviewing the policy and procedure manual, signing confidentiality agreements and


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NameAll new hires should receive orientation and ongoing education to include reviewing the policy and procedure manual, signing confidentiality agreements and
A typeManual
Orientation Checklist
All new hires should receive orientation and ongoing education to include reviewing the policy and procedure manual, signing confidentiality agreements and instruction covering infection control, OSHA, HIPAA, safety, equipment use, patient relations, etc. All employees should receive an effective orientation driven by their particular job description and area of responsibility to ensure competency with specific tasks outlined in their job description. (See Job Descriptions) In addition, it is good practice to utilize a skills checklist for orientation of clinical staff with a capable individual signing off as procedures are performed in an acceptable manner.
The checklist below is merely a sample meant to provide guidance as to the form and items to be considered in developing your own checklist. It is not intended to be used without review and revisions in consideration of your own specific office situation and job descriptions.




NEW HIRE CHECKLIST

Employee Name:

Position: Receptionist

Required In-service/Reading

DATE COMPLETED

EMPLOYEE INITIALS

HIPAA Privacy & Security







Infection Control







OSHA (annually)







Employee Handbook







Policy Manual







Company Property







Key







ID Badge







Parking pass







SKILL

PERFORMED (P)

OBSERVED (O)

DATE COMPLETED

OBSERVED BY

Check-in desk




Checking in patients










Updating patient information










Scanning










Collecting copays, deductibles










Credit card machine










Entering patient demographics and payment information










Checking out patients










Scheduling follow-up appointments










No Shows and Cancellations










Billing Office




Superbill/Charge tickets










Co-insurance










ICD-10 & CPT Coding










Posting patient payments










Posting insurance payments










Processing insurance claim forms










Posting account adjustments










Processing credit balances










Processing account refunds










Insurance verification and eligibility










Surgical pre-authorizations










Referrals










General Clerical




Answering telephone










Filing charts










Compiling charts










Scheduling patient appointments










Equipment




Telephone System, headset




Copier




Scanner




Time clock




Fire Extinguisher




Alarm system




Computer Systems




Practice management system










Email










Other software











_________________________________________ _________________________

Signature Date

Rev 3/15

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