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IMPORTANT! PLEASE READ THEN DELETE THIS PAGE



This is a template letter for guidance.  You need to add your details and where appropriate change the letter to suit your particular circumstances.
Once you’ve made changes, always print it out and read through to check it makes sense to the recipient.


HOW IT WORKS:

[BLUE BRACKETS]: Put your specific info here, then delete the instructions (and change the text colour)

 [RED BRACKETS]: Just for info, after you’ve read ENSURE YOU DELETE

Please remember it is IMPORTANT you make this letter as personal as possible to give a better chance of your complaint winning.
Now delete this page so your letter starts from the name and address section below
[insert your name

and address]
[insert date]
[insert name and

address of retailer]
Dear Sir or Madam,
Reference: [insert reference number if you have one]
Sale of Goods Act 1979 (as amended)
I am writing with regards the [enter item] I purchased from you on [enter date of purchase] for £[enter cost of item] which is not [select from as described / satisfactory quality / fit for the purpose] due to the following problems: [enter problems with the item]. Further details to support my complaint are enclosed.
The Sale of Goods Act 1979 (as amended) states that goods should be as described, of a satisfactory quality and fit for the purpose. As the [enter item] is not, you are therefore in breach of contract and I would like to reject the goods and request that you [select from issue me with a full refund / refund me the partial amount of £[enter amount you are requesting] / arrange to have the item fixed at the earliest opportunity / provide me with a replacement at the earliest opportunity].
[Use this section if you want to request additional costs or delete]

Plus, as a consequence of the faulty item I have incurred extra costs for [enter items you have had to purchase eg the cost of registered post, damage to an additional item caused by the faulty good] and I ask that you repay me an additional £[enter extra cost] to cover these costs and the cost of my time in making this complaint.
I look forward to a full response to my letter within [select from 7 / 14] days or I shall seek legal advice in order to take the matter further.
Yours faithfully,
[enter your signature]
[enter your name]
[Enclose any relevant evidence for your complaint]

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