Mda customer Application Process Flow for


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MDA Customer Application Process Flow for

OneCode ACS® & IMb Tracing TM Services



  1. Customer – Completes and submits or faxes the appropriate OneCode ACS® or IMb Tracing TM application and a PS Form 1357 to the appropriate Help Desk at the address shown below. The applications are available for download at:




For OneCode ACS® ACS -

http://ribbs/usps.gov/acs/documents/tech_guides/

For IMb Tracing TM

http://mailtracking.usps.com/


OneCode ACS® requires a PS Form 1357-W and IMb Tracing TM only requires a PS Form 1357-S if the customer is going to submit their electronic mailing files via FTP. Both forms can be downloaded at: http://www.usps.com/forms/allforms.htm
II. NCSC – Upon receipt of the application and PS Form will review and contact the customer to make any needed corrections and issue an MID if applicable. To complete the IMb application process new IMb customers will be instructed to provide a minimum of 20 sample mailpieces to their local MDA for testing. OneCode ACS® customers will be encouraged to submit samples, but not required. Test mailpieces must be identified to the MDA as ACS and/or IMb Tracing TM. IMb Tracing TM applications will be held pending the completion of the mailpiece testing.


For OneCode ACS® ACS: 877 640-0724, Email

MERLIN #, Mailing ID & results to ACS@usps.gov.

For IMb Tracing TM 800 238-3150, Email MERLIN #, Mailing ID & results IMbTracing@usps.gov.


III. Customer - The customer provides a minimum of 20 sample mailpieces to be evaluated by their local

MDA. All mailpiece samples must contain the customer’s MID and the appropriate Service Type Identifier.

IV. MDA – The MDA will conduct the test using only MERLIN® equipment and no other diagnostic tools.


The results of the test (pass or fail) will be communicated to the appropriate NCSC ACS or IMb Tracing TM Help Desk via email. This email must contain the Customer Name, MERLIN machine ID number, and the file Mailing ID. The MDA will use the FTP File Transfer option in MERLIN to share reports with the NCSC. The MDA must retain all mailpieces and documentation on file. In addition, the MDA will provide guidance and information to assist the customer correct any barcode deficiencies. Customers are encouraged to submit mailpiece samples if the mailpiece design has changed after the initial approval. The MDA will conduct these additional evaluations and notify the customer directly.


For OneCode ACS®: 877 640-0724 Email MERLIN #, Mailing ID & results to ACS@usps.gov.
For IMb Tracing TM 800 238-3150 Email MERLIN#, Mailing ID & results IMb Tracing@usps.gov.

V. NCSC – Will evaluate the mailpiece format using the images retrieved from MERLIN®. Once the mailpieces have passed the MDA testing and all requirements have been met, the Help Desk will contact the customer and the MDA via email. This email will provide the customer and MDA with account activation notification and other necessary information.
OneCode ACS® IMb Tracing TM

ADDRESS CHANGE SERVICE IMb Tracing TM

NATIONAL CUSTOMER SUPPORT CENTER NATIONAL CUSTOMMER SUPPORT CENTER UNITED STATES POSTAL SERVICE UNITED STATES POSTAL SERVICE

6060 PRIMACY PKWY STE 101 6060 PRIMACY PKWY STE 101

MEMPHIS TN 38188-0001 MEMPHIS TN 38188-0001
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