Android cabbie’s mate app troubleshooting and previously asked questions


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NameAndroid cabbie’s mate app troubleshooting and previously asked questions
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ANDROID CABBIE’S MATE APP TROUBLESHOOTING AND PREVIOUSLY ASKED QUESTIONS:

Problem: You have a new device or have reset and are being prevented from downloading maps and are being informed that you have ‘reached the maximum number of devices’

Solution: You will need to reset your licenses in order to be able to install. Please follow the link and instructions to reset licenses whenever you need to: http://navigationmaster.com/_supportCabbiesMate7?sc=sc_howToResetAndroidA2ZCabbiesMateAppLicences link is available under support tab for android app. Please open the email on the device you wish to install the app on.

Problem: You want to buy an android tablet and would like a recommendation.

Solution: We cannot recommend a specific device. The reason for this is that there are over 18,000 distinct Android devices on the market, device brands and models vary and also the operating systems they use can vary between the models themselves thus making it extremely difficult and almost impossible for us to know how an App will perform on any one device. For example our App works perfectly on some Samsung tablets, but then does not work on some of the same tablets if they are using a different operating system version. We therefore cannot advise you on a device as the operating system may be different to the one we have known our app to work on and this could make all the difference. We recommend iOS devices like iPhone or iPad for optimum performance of our Cabbie’s Mate A-Z app.

Problem: You have downloaded the app but there are no map graphics.

Solution: Our app is not compatible with your device, the google play store gives users a 15 minute window in which to request a refund, you can use this option or contact the app store. We do not take payment or handle the transactions and cannot refund. Our app is blocked from being installed on any incompatible devices that we are aware of but it is impossible for us to be aware of them all due to the large number of distinct android devices on the market, in this case please notify us of the incompatible device model and operating system version so that we may add it to our list.

Problem: You have updated the app, will you have to pay again?

Solution: You will never have to pay again for the SAME A-Z MAP version you have already purchased as long as you are using the SAME google play store account details.

Problem: You didn’t realise the app doesn’t have navigation and no longer want the App.

Solution: The google play store gives users a 15 minute window in which to request a refund, you can use this option or contact the app store. We do not take payment or handle the transactions and cannot refund. The app description does clarify there is no navigation.

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